- You can return your item(s) within 15 days of receipt.
- You will need a receipt or proof of purchase to authorize your return.
- The item(s) must be in the same condition & packaging in which it is received with intact labels.
Yes! Please contact us at any time prior to the shipment of your order, and we will alter it without cancellation. You will need to state your:
- Order Number
- Name of the item the you want to change
- The change you want
You can also change your address if you used the wrong address during checkout. We will not be able to do anything once the order has been shipped.
As long as item(s) are still in their original condition, you can return them within 15 days. The following items are not eligible for a return or a complete refund:
- Leather Bags
- Leather Belts
- Dog Toys
- Dog Collars
- Dog Leads
- Customized Items
- Items with Brass Hardware
- Items sold under the Clearance Sale
- Items sold under the Slow-Moving Category will be up for partial refunds
They are the product variants that do not meet much demand but are still loved by the community. They are eligible for returns but are subject to partial refunds ranging 40-50% of product value.
Product variants that fall under this category are:
1. Based on Leather Quality
- Italian English Leather
2. Based on Leather Color
- Oak Brown
3. Based on Size
- Pony
- Over
4. Based on Girth Padding
- Sheepskin Padding
5. Based on Elastic Color
- Grey Elastic with White Lines
We do not offer pre-paid return labels allowing you to choose the best rates available from various postal services in your country.
You will be refunded and notified as soon as we have received and processed your return.
Please follow the instructions below to start your return.
- Contact us to authorize and inform us of your return. You will need:
- Your order number
- Name(s) of the item(s) you want to return
- Reason for return
- Get a shipping label from the service provider of your choice.
- Share the shipping label with us & clearly attach it on the package. Make sure that any old labels are removed or no longer legible.
- Drop your package at the closest post office or post box.
- As soon as we have received and processed your return, we’ll refund you for the returned product(s).
Please note that you will not receive a refund if we are not intimated about the return or have not received the return label.
The process of for international returns remains the same as described in Q. How do I start my return from the USA/IN?.
However, international returns may cost a lot. Therefore, we provide store-credit or partial refunds in case of international returns without having to return the items.
Contact us to start your international return
If you want to exchange a product:
- Please return the product as described in Q. How do I start my return from the USA/IN?
- Place your new order on our website.
- Once your return has been received the refund for your original item will be processed.
Only items of equal value can be exchanged.
Yes! The procedure for the returns is the same as described in Q. How do I start my return from the USA/IN?
However, not all parts of the bridle can be returned. Contact us if you would like to return a part of your bridle.
If you received a wrong product or it posseses some manufacturing defect, please contact us and provide:
- Your order number
- Name of the item
- Photos that show:
- The fault as clearly as possible
- Full-length photo of the item
- The ExionPro logo and labels
All such claims must be made within 7 days of receipt.
US Mailing Address:
ExionPro Returns (use this name only)
895 Towbin Ave
Unit 1
Lakewood NJ 08701
IN Mailing Address:
52, Industrial Estate
Kalpi Road
Kanpur UP 208012
All refunds will be made upon the item value.
We are not liable for any return packages that may get lost or stolen in-transit. It is recommended to use a recognized shipping service while making the return.
Any other questions?
You can always write to us at purchases@bridlesandreins.com.