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Refund and Returns Policy

For return, item must be unused and in the same condition in which it is received. It must also be in the original packaging with all the tags in proper place. If any customer after purchasing any product from us puts a request for refund, he or she would have to write in detail to us for the cause of such return. If the product sent to him possess some different specifications and manufacturing defect, the request of the purchaser would be heard and attended with due patience and attention. No product return or refund will be done in case you order wrong size. Please make sure you check the size charts before ordering. If you need any changes in your product, make sure you mention them in seller note area at the time of placing the order.

Serious attempts would be made to get the product exchanged with the correct item or with the product piece with correct and desired specifications or complete refund would be made in his or her favor without putting any unnecessary questionnaire and irritating questions. 

To complete your return, we would be requiring a receipt or proof of purchase.

Shipping

To return your product, you should post your product to: 123/1394 Gadariyan Purwa, Fazal Ganj, Kalpi Road, Kanpur Uttar Pradesh INDIA 208012

You will be responsible for paying for returning your item. Shipping costs are non-refundable.


Depending on where you live, the time consumable for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should use a trackable shipping service or purchasing shipping insurance. On returning the products, do intimate us the tracking details.

Refunds (if applicable)

In the same way as in return policy, www.bridlesandreins.com is very much attentive for its customers. Once your return is received and inspected, we shall send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If the returns is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain time frame.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@bridlesandreins.com and send your item to: 123/1394, Gadariyan Purwa, Fazal Ganj, Kalpi Road, Kanpur Uttar Pradesh PIN-208012.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially intimated and posted.
It often takes some processing time before a refund is posted.
If you’ve done all of the above and still not received the refund yet, please contact us at hello@bridlesandreins.com.